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Full Potential Solutions Announces New VP for People and Culture

BPO and tech company strengthens values-based management approach with new executive

MANILA, Philippines (March 6, 2023) -- Full Potential Solutions Inc., a global customer experience (CX) outsourcing company, is pleased to announce Rommel “Kiko” Moldero as the new VP of People and Culture. Moldero’s new role comes as Full Potential looks to further solidify the company's foundational culture in North America, South America, and the Asia Pacific. As one of the global leaders in the BPO and tech space, Full Potential recognizes the importance of having a strong culture to drive organizational success.

As the company continues its global expansion, Moldero’s role will be pivotal in achieving short and long-term objectives while maintaining a culture-focused and inclusive workplace, staying true to its mission of “creating an environment where everyone thrives.” He will lead the people-first agenda throughout the organization, attracting and retaining the right people in the right roles in major cities across the US, Colombia, India, and the Philippines.

Chairman, President, and Co-Founder, Amit Basak, shares, "We are thrilled with Kiko’s new role in the organization. We’ve seen how he is able to drive growth and improve productivity across the board with his deep understanding of our culture when he started out as Senior Director for Talent Acquisition about two years ago. We’re all excited to see him thrive in this new role and achieve meaningful outcomes.”

Moldero brings over 21 years of experience in executive positions. He is a thought leader in global talent attraction and retention and has mentored a generation of recruitment and HR practitioners. With his wealth of experience in organizational culture, Moldero is poised to propel Full Potential to more growth and success.

Moldero shares, "I am pleased to have the privilege of taking on this role and be at the forefront of Full Potential’s commitment to building a strong, committed, and inclusive culture. I look forward to leveraging my background and knowledge in exceeding expectations and surpassing competitors through our unique culture.”

About Full Potential Solutions

With over 5,000 employees across four continents, Full Potential Solutions empowers companies to forge more profitable customer relationships by applying a values-based and data-driven approach to everything we do. Unlike other service providers promising better services at cheaper cost, Full Potential Solutions puts our people first to achieve breakthrough client results. Our thriving team and advanced omni-channel solutions reduce customer acquisition costs and expand lifetime value for many of the world’s leading customer-first brands.For more information, contact Janette Tolentino at


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