WE ARE FPS

Put People First

Drive Breakthrough Results

people.png

Who We Are

Full Potential Solutions empowers companies to forge more profitable customer relationships by applying a values-based and data-driven approach to everything we do.  Unlike other service providers promising better services at ever cheaper cost, Full Potential Solutions puts our people first to achieve breakthrough client results.  Our thriving team and advanced omni-channel solutions reduce customer acquisition costs and expand lifetime value for many of the world’s leading customer-first brands.

Our Values and Mission

These values enable us to achieve our mission: to a create an environment where our people thrive.

Full Potential Solutions operates on a set of four core values: Integrity, Excellence, Accountability and Grace. These values inform everything that we do - from the people we hire, to how we service our clients, to every interaction we have.

volunteer.png

Grace

Respect and appreciate differences.

Empathy for one another.

Make work personal.

calculator.png

Accountability

Act like an owner. Take pride in our work. Measure personal & client results. Be passionate about winning.

reward.png

Excellence

Deliver exceptional client results. Reward and recognize performance, relentless pursuit of improvement.

partnership-handshake.png

Integrity

Do what’s right for everyone. Team before self. Create an atmosphere of mutual respect.

Our Philosophy

Employees need to have the tools, structure and support to be successful. If we can retain people longer by rewarding them financially and emotionally so that they are invested in and excited by their work, our overall performance for our clients continually reaches new heights.

 

We employ a formula for execution that includes recruiting, training, analytics and culture to create a virtuous circle that ensures the best possible client results and financial performance. 

 

Our strategy involves paying people a 15-20% premium, leveraging daily scorecards to measure individual results, rewarding and recognizing exceptional performance, listening to and implementing team feedback, and empowering employees to make their own decisions. Beyond our people, we deploy technology solutions that integrate best of breed tools for omnichannel programs.

Quote1.png

FPS delivers excellence across every critical function needed to deliver the results we need. From how they deploy technology, how they hire the right agents, to training, to coaching in a data-driven way, to quality assurance, I have complete confidence they represent our brand promise. Moreover, they are consistently our top performing customer acquisition partner.  The operational excellence and proactive communication and problem-solving is not even close to what I have seen from anyone else, and I’ve worked with outsourced vendors for over two decades.  I feel like they are my team and raise the bar for my company. They not only talk about putting their people first to drive break-through results, I see it every day in the positive and graceful way they work with our team as well as our dashboards.  They do what they say they will, and I am delighted to call them my partner.

SVP of Sales, Publicly-Traded Telco Provider

quote2.png

Meet Our Executive Team

amit2.jpg

Amit Basak has had a successful 25-year career serving in leadership roles for global companies, building value by applying his own life values to everything he does.

CHAIRMAN, PRESIDENT & CO-FOUNDER

AMIT
BASAK

  • White LinkedIn Icon
readMore2.png
amit.jpg
steve2.jpg

With extensive experience dedicated to developing and training high-functioning teams, Steve firmly believes that heavy investment in people delivers exceptional business results.

CEO & CO-FOUNDER

STEVE
KEZIRIAN

  • White LinkedIn Icon
readMore2.png
steve.jpg
jason2.jpg

Jason Kibilko has 19 years in contact center operations, software development, and technology. Having started as an agent, Jason brings a unique perspective.

SVP - SYSTEMS & TECHNOLOGY
& CO-FOUNDER

JASON
KIBILKO

  • White LinkedIn Icon
readMore2.png
jason.jpg
shantanu2.jpg

Shantanu oversees all strategic and operational aspects of product, analytics, engineering and IT at FPS.

CHIEF PRODUCT
OFFICER

SHANTANU
DHAKA

  • White LinkedIn Icon
readMore2.png
shantanu.jpg
chiqui2.jpg

Chiqui Manuel brings 19 years of experience in the global contact center space. Having worked with Steve Kezirian, Full Potential’s CEO, at two industry leading companies, she jumped at the chance to join him at Full Potential because she recognized that his unique and affirming management style would bring opportunities she might not have found in other more traditional contact center organizations.

VP PERFORMANCE
SUPPORT

CHIQUI
MANUEL

  • White LinkedIn Icon
readMore2.png
chiqui.jpg
marc2.jpg

What started as a moonlighting job as an agent in a contact center quickly turned into a blazing career trajectory for Marc Blais.

VP OPERATIONS

MARC
BLAIS

  • White LinkedIn Icon
readMore2.png
marc.jpg