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FPS CX Technology Solutions

AI Driven Conversations

Adapting AI to Meet Your Needs

There are hosts of chatbots that you can quickly deploy to address a narrow use case over a single channel, but they require developers to make every change. This limits your agility to test, learn and iterate to optimize your customer experience. 

Full Potential offers a sophisticated omnichannel solution that allows you to rapidly fine tune customer journeys to meet your business needs and deliver the excellent experience your customers and prospects deserve.

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FPS Approach

Consumers interact with our Virtual Agents as if they are human agents over voice, chat and text.  They can communicate at the speed of a typical conversation, understand complex dialogue and can resolve complex customer questions by using business logic against multiple data sources.  Cancel and re-schedule appointments.  Change orders.  Understand why your bill was not what you expected.

Proven Results

A multi-billion dollar retailer selected FPS to use a combination of U.S. and Philippine-based agents bundled with conversational AI to dramatically reduce costs and increase revenues.

Immediate improvements within first 3 months of launching the program in the U.S.

Layering in ChatBot functionality (Amazon Lex) increased productivity of our agent pool, automated low-value calls within the overall ecosystem, and improved our team’s ability to drive cross-sell / up-sell initiatives on every call

Further expansion into an offshore delivery model lowered the cost/call while giving highly trained onshore resources more sales opportunities to further improve total revenue generated each month

Use Cases

Virtual agents use business logic against multiple data sources to:

  • communicate at the speed of a typical conversation

  • understand complex dialogue

  • resolve complex customer questions

Whatever your use case, no matter how complex the business logic and regardless of how many data sources we need to tap, we will work with you in a phased manner to methodically provide your prospects and customers with the experience they expect, while you save money.

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ACCOUNTS &

MEMBERSHIP

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BILLINGS &

PAYMENTS

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COLLECTIONS

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NATURAL LANGUAGE GREETING

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REGISTRATION & WARRANTY

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CLIENTS

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FAQS

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ORDER

MANAGEMENT

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RESERVATION

& SCHEDULING

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