FPS delivers excellence across every critical function needed to deliver the results we need. From how they deploy technology, how they hire the right agents, to training, to coaching in a data-driven way, to quality assurance, I have complete confidence they represent our brand promise. Moreover, they are consistently our top performing customer acquisition partner.  The operational excellence and proactive communication and problem-solving is not even close to what I have seen from anyone else, and I’ve worked with outsourced vendors for over two decades.  I feel like they are my team and raise the bar for my company. They not only talk about putting their people first to drive break-through results, I see it every day in the positive and graceful way they work with our team as well as our dashboards.  They do what they say they will, and I am delighted to call them my partner.