WE ARE FPS
Put People First
Drive Breakthrough Results
Who We Are
Full Potential Solutions empowers companies to forge more profitable customer relationships by applying a values-based and data-driven approach to everything we do. Unlike other service providers promising better services at ever cheaper cost, Full Potential Solutions puts our people first to achieve breakthrough client results. Our thriving team and advanced omni-channel solutions reduce customer acquisition costs and expand lifetime value for many of the world’s leading customer-first brands.
Our Values and Mission
These values enable us to achieve our mission: to a create an environment where our people thrive.
Full Potential Solutions operates on a set of four core values: Integrity, Excellence, Accountability and Grace. These values inform everything that we do - from the people we hire, to how we service our clients, to every interaction we have.
Respect and appreciate differences.
Empathy for one another.
Make work personal.
Act like an owner. Take pride in our work. Measure personal & client results. Be passionate about winning.
Deliver exceptional client results. Reward and recognize performance, relentless pursuit of improvement.
Do what’s right for everyone. Team before self. Create an atmosphere of mutual respect.
Employees need to have the tools, structure and support to be successful. If we can retain people longer by rewarding them financially and emotionally so that they are invested in and excited by their work, our overall performance for our clients continually reaches new heights.
We employ a formula for execution that includes recruiting, training, analytics and culture to create a virtuous circle that ensures the best possible client results and financial performance.
Our strategy involves paying people a 15-20% premium, leveraging daily scorecards to measure individual results, rewarding and recognizing exceptional performance, listening to and implementing team feedback, and empowering employees to make their own decisions. Beyond our people, we deploy technology solutions that integrate best of breed tools for omnichannel programs.
FPS delivers excellence across every critical function needed to deliver the results we need. From how they deploy technology, how they hire the right agents, to training, to coaching in a data-driven way, to quality assurance, I have complete confidence they represent our brand promise. Moreover, they are consistently our top performing customer acquisition partner. The operational excellence and proactive communication and problem-solving is not even close to what I have seen from anyone else, and I’ve worked with outsourced vendors for over two decades. I feel like they are my team and raise the bar for my company. They not only talk about putting their people first to drive break-through results, I see it every day in the positive and graceful way they work with our team as well as our dashboards. They do what they say they will, and I am delighted to call them my partner.
SVP of Sales, Publicly-Traded Telco Provider
Meet Our Executive Team
VP - PERFORMANCE SUPPORT
Chiqui Manuel brings 19 years of experience in the global contact center space. Having worked with Steve Kezirian, Full Potential’s CEO, at two industry leading companies, she jumped at the chance to join him at Full Potential because she recognized that his unique and affirming management style would bring opportunities she might not have found in other more traditional contact center organizations.