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FPS Case Study: Optimizing Amazon Connect
Outperforming Competitors, Full Potential Increases Customer Satisfaction and Converts New Customers for Leading Cellular Provider The...


The New New Customer Experience
Over the past decade, customer expectations have risen steadily and in line with the rise of digital transformation. COVID has...


Aftermath: A Year After Worldwide Lockdown and Working from Home
More than a year has passed since the world first experienced the COVID-19 lockdown. The crisis tested global companies’ readiness to...


Where the Buddhist and Capitalist Meet
So how does a Buddhist monk help a Capitalist achieve more in business? The science tells us that mindfulness and meditation can help us...


Leadership as a Vocation
In his latest book, The Second Mountain: The Quest for a Moral Life, David Brooks explores what it means to live a meaningful life and...
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