Background: This industry leading gig economy company hired Full Potential to develop and pilot new ways to improve performance on...

Background: After receiving a significant investment from a well known private equity firm, this B 2 B SaaS company was looking for ways...

Outperforming Competitors, Full Potential Increases Customer Satisfaction and Converts New Customers for Leading Cellular Provider The Problem: An innovative, fintech unicorn selected Amazon Connect as their CCAS platform for customer support. Though an implementation partner successfully deployed the solution into their environment, the functionality did not solve significant business challenges: Abandonment Rates: inbound call volume was unpredictable, and during peak perio