Amit BasakWhy CROs Trust FPSThe B2B Tech market has grown significantly over the past decade. And with that growth comes enormous pressure for companies to attack...
Amit BasakFPS Case Study: Optimizing Amazon ConnectThe Problem: An innovative, fintech unicorn selected Amazon Connect as their CCAS platform for customer support. Though an implementation...
Shantanu DhakaThe New New Customer ExperienceOver the past decade, customer expectations have risen steadily and in line with the rise of digital transformation. COVID has...
Kaye Racela and Kasey Peterson Aftermath: A Year After Worldwide Lockdown and Working from HomeMore than a year has passed since the world first experienced the COVID-19 lockdown. The crisis tested global companies’ readiness to...
Amit BasakWhere the Buddhist and Capitalist MeetSo how does a Buddhist monk help a Capitalist achieve more in business? The science tells us that mindfulness and meditation can help us...